PRIVACY POLICY

A legal disclaimer

Introduction

This Privacy Policy outlines how Rennoa Solution Corp. collects, uses, and protects the personal information of visitors to our website and individuals who contact us for or utilize our property maintenance and electrical services in Kingston, Gananoque, and surrounding areas. Your privacy is important to us, and we are committed to handling your personal information responsibly and in accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:
- Name
- Email address
- Phone number
- Property type (Residential, Commercial, Property Management, Realtor Inquiry)
- Details of your service requests or inquiries submitted through our contact forms or other communication methods.
- Any other information you voluntarily provide to us.
Automatically Collected Information:
- Usage Data: Information about how you access and use our website, such as the pages you visit, the time spent on those pages, and the links you click.
- Device Information: Information about the device you use to access our website, such as your IP address, browser type, and operating system. This information is often collected through cookies and similar tracking technologies (as used by Wix, our website platform).

How We Use Your Information

We may use your personal information for the following purposes:

To respond to your inquiries and fulfill your requests for services or information.
To communicate with you regarding your service requests, appointments, and project updates.
To provide and improve our services, including tailoring our offerings to your specific needs.
For internal record-keeping and administrative purposes.
To analyze website usage and trends to enhance the functionality and user experience of our website.
(If you provide explicit consent) To send you occasional updates, newsletters, or promotional materials about our services (you will have the option to opt-out of such communications at any time).
To comply with applicable legal and regulatory requirements.
To share information with trusted partners (such as licensed electrical contractors for larger projects) when necessary to fulfill your service requests.

Sharing Your Information

We may share your personal information with the following third parties in limited circumstances:

Service Providers: We may engage third-party service providers who assist us in operating our website, managing communications, or providing services on our behalf (e.g., email marketing platforms, website analytics providers). These providers are contractually obligated to protect your information.
Trusted Partners: For specific service requests (e.g., larger electrical projects), we may share necessary information with trusted and fully licensed electrical contractor companies to ensure the proper and safe completion of the work.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal process (e.g., a court order or subpoena).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring party, subject to the terms of this Privacy Policy or a new policy communicated to you.

Cookies and Tracking Technologies

Our website, hosted on the Wix platform, uses cookies and similar tracking technologies to collect information about your browsing activity. These technologies help us to:

Ensure the proper functioning of our website.
Analyze website traffic and usage patterns.
Enhance user experience.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies used by Wix, please refer to Wix's own privacy policy.

6. Data Security

We are committed to protecting the personal information we collect. We implement reasonable physical, technical, and administrative safeguards designed to prevent unauthorized access, use, disclosure, alteration, or destruction of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

Access: Request access to the personal information we hold about you.
Correction: Request the correction of any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information (subject to legal obligations and legitimate business purposes).
Withdraw Consent: If we have obtained your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided below. We may require you to verify your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these other websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Rennoa Solution Corp.

support@rennoa.ca